{"id":60174,"date":"2025-06-02T06:17:21","date_gmt":"2025-06-02T13:17:21","guid":{"rendered":"https:\/\/jerry.ai\/?post_type=reviews&#038;p=60174"},"modified":"2025-06-02T06:19:38","modified_gmt":"2025-06-02T13:19:38","slug":"usaa","status":"publish","type":"reviews","link":"https:\/\/jerry.ai\/reviews\/car-insurance\/usaa\/","title":{"rendered":"USAA Car Insurance Review 2025"},"content":{"rendered":"\n<p>USAA sells auto insurance and other financial services to eligible military members and their families. Though eligibility is limited, USAA\u2019s coverage options and features are wide ranging.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pros and Cons<\/h3>\n\n\n\n<p>Pros:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Many coverage bundle options.<\/li>\n\n\n\n<li>Overseas coverage available.<\/li>\n\n\n\n<li>High consumer and industry ratings.<\/li>\n<\/ul>\n\n\n\n<p>Cons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Must meet membership requirements.<\/li>\n\n\n\n<li>Limited online quotes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"review\">USAA car insurance review<\/h2>\n\n\n\n<p><em>Jerry did not give USAA a star rating due to a lack of available data. Each year, Jerry revises its rating system and may rate this insurer in the future.<\/em><\/p>\n\n\n\n<p>The United Services Automobile Association (USAA) is a military-focused financial services company headquartered in San Antonio, Texas, offering auto insurance in all 50 states and DC. Similar to a credit union, this company is member-owned, meaning members are given voting rights and dividend checks each year based on the company\u2019s earnings and expenses. Even with its membership limitations, USAA is currently the fifth-largest auto insurer in the country by market share, according to the National Association of Insurance Commissioners (NAIC).&nbsp;<\/p>\n\n\n\n<p>In addition to auto coverage, USAA customers can purchase policies for home, renters, life, umbrella, pet and business insurance. While USAA offers basic online quotes to non-members, these are based on generic coverage numbers. Drivers will be asked to confirm membership eligibility and provide their Social Security numbers before policy coverage can be customized and a final quote issued.\u00a0<\/p>\n\n\n\n<p>USAA membership is limited to active-duty military members, veterans, select federal employees, pre-commissioned cadets, and children and spouses of eligible members. Drivers who aren\u2019t eligible for USAA membership can still purchase coverage through the USAA Insurance agency, which helps connect drivers with other insurers.\u00a0<\/p>\n\n\n\n<p>USAA holds many top ratings from customers and industry agencies, including an A++ (Superior) financial strength rating from AM Best, top-five scores on the most recent J.D. Power auto insurance studies and a relatively high average rating from Jerry customers. However, USAA has received more consumer complaints than expected through the NAIC in recent years and earned a CRASH Network grade of D+ for 2025.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"best-for\">Who is USAA best for?<\/h2>\n\n\n\n<p>Among membership-eligible drivers, USAA may be a good choice for those who:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have a clean driving record.<\/li>\n\n\n\n<li>Want to bundle multiple coverages.<\/li>\n\n\n\n<li>Need rideshare gap coverage as a driver for Uber or Lyft.<\/li>\n\n\n\n<li>Qualify for discounts.<\/li>\n\n\n\n<li>Need to purchase overseas coverage for a deployment or PCS.<\/li>\n<\/ul>\n\n\n\n<p>Comparing quotes from multiple companies is one of the easiest ways to decide which insurer is right for you.<\/p>\n\n\n\n<div class=\"wp-block-jerry-cta\"><div class=\"flex flex-col items-start gap-4 rounded-xl border border-zinc-200 px-12 py-8 md:flex-row md:items-center md:gap-14\"><div class=\"flex-1\"><span class=\"text-xl font-black text-gray-900\">Jerry finds quotes from 50 insurance partners fast.<\/span><\/div><div class=\"flex-1\"><a href=\"\/signup\" class=\"bg-primary block w-full rounded-full px-14 py-2 text-center font-black text-white hover:no-underline\">COMPARE QUOTES<\/a><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"discounts\">USAA car insurance discounts<\/h2>\n\n\n\n<p>USAA offers a variety of discounts to help you save money on auto insurance. These may vary by location and coverage type. They include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Multi-vehicle discounts<\/strong> when you insure two or more vehicles.<\/li>\n\n\n\n<li><strong>Bundle discounts<\/strong> of up to 10% when you combine auto and home or renters coverage.<\/li>\n\n\n\n<li><strong>Safe driver discounts<\/strong> for drivers who maintain a good driving record for at least five years.<\/li>\n\n\n\n<li><strong>Legacy discounts<\/strong> of up to 10% for loyal drivers who have membership through their parents.<\/li>\n\n\n\n<li><strong>Driver education discounts<\/strong> for completing an approved basic driver training or defensive driver safety course.<\/li>\n\n\n\n<li><strong>New vehicle discounts<\/strong> for cars up to three years old.<\/li>\n\n\n\n<li><strong>Anti-theft discounts<\/strong> if you have certain safety devices installed on your vehicle.<\/li>\n\n\n\n<li><strong>Deployment or stored-vehicle discounts<\/strong> can save drivers up to 60% when a covered vehicle is stored in a secure location and won\u2019t be driven for an extended period.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Does USAA offer insurance based on driving behavior?<\/h3>\n\n\n\n<p>Yes, USAA has two different behavior-based insurance options: SafePilot and SafePilot Miles.<\/p>\n\n\n\n<p>SafePilot is a <a href=\"\/car-insurance\/what-is-telematics\/\">telematics<\/a> program that offers a 10% discount when you enroll and up to 30% off your premium at renewal based on safe driving habits. USAA SafePilot Miles is a usage-based insurance (UBI) program that offers a 20% discount for <a href=\"\/car-insurance\/low-mileage-car-insurance\/\">low mileage drivers<\/a>, variable premiums based on mileage and the potential for another 20% discount for safe driving habits.<\/p>\n\n\n\n<p>Both programs require drivers to download a mobile app that tracks driving habits and data such as mileage, speed, braking, acceleration and phone usage. Drivers who demonstrate unsafe or risky habits could see their premiums increase at renewal time.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"coverage\">USAA car insurance coverage options<\/h2>\n\n\n\n<p>USAA offers standard coverage types including collision, comprehensive, bodily injury liability, property damage liability, medical payments, personal injury protection and uninsured\/underinsured motorist coverage.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Coverage<\/th><th class=\"has-text-align-left\" data-align=\"left\">Definition<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"\/car-insurance\/collision-insurance\/\">Collision insurance<\/a><\/td><td class=\"has-text-align-left\" data-align=\"left\">An optional coverage type that pays to repair or replace your car if it\u2019s damaged in a collision with another vehicle. You can only file an accident-related claim for your vehicle\u2019s repairs if your policy has collision coverage.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"\/car-insurance\/comprehensive-insurance\/\">Comprehensive insurance<\/a><\/td><td class=\"has-text-align-left\" data-align=\"left\">An optional coverage type that covers damage to your vehicle caused by non-collision hazards, such as car theft, falling tree branches, hail and other unexpected events.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"\/car-insurance\/bodily-injury-liability\/\"><\/a><a href=\"\/car-insurance\/bodily-injury-liability\/\">Bodily injury liability (BI)<\/a><\/td><td class=\"has-text-align-left\" data-align=\"left\">Pays others\u2019 medical costs in an accident you cause, up to your policy limits. It\u2019s mandatory in most states.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"\/car-insurance\/property-damage-liability-car-insurance\/\"><\/a><a href=\"\/car-insurance\/property-damage-liability-car-insurance\/\">Property damage liability (PD)<\/a><\/td><td class=\"has-text-align-left\" data-align=\"left\">Pays for repairs or replacements of any vehicles or objects you damage in a crash, up to your policy limits. It\u2019s mandatory in most states.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"\/car-insurance\/personal-injury-protection-insurance\/\">Personal injury protection (PIP)<\/a><\/td><td class=\"has-text-align-left\" data-align=\"left\">Helps cover medical expenses for you and your passengers after a car accident, regardless of who caused it. This is required in some states.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"\/car-insurance\/what-is-medical-payments-coverage\/\">Medical payments<\/a><\/td><td class=\"has-text-align-left\" data-align=\"left\">Additional coverage outside of PIP that pays for medical care for you and your passengers after an accident, regardless of who caused it. This is optional in most states.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><a href=\"\/car-insurance\/uninsured-motorist-coverage\/\"><\/a><a href=\"\/car-insurance\/uninsured-motorist-coverage\/\">Uninsured\/underinsured motorist coverage (UM\/UIM)<\/a><\/td><td class=\"has-text-align-left\" data-align=\"left\">Covers you, your passengers and any property damage in a case where the other driver is at fault but doesn\u2019t have insurance, or carries insufficient coverage to pay for your costs. This is required in some states.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>In addition to these standard auto coverages, USAA also offers the following optional insurances.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/car-insurance\/rideshare-insurance\/\"><strong>Rideshare<\/strong><\/a><strong> insurance<\/strong> fills in coverage gaps while driving for companies like Uber and Lyft.<\/li>\n\n\n\n<li><a href=\"\/car-insurance\/classic-car-insurance\/\"><strong>Classic car<\/strong><\/a><strong> insurance<\/strong> can protect an older vehicle. Coverage is provided through USAA\u2019s partnership with American Collectors Insurance.<\/li>\n\n\n\n<li><strong>Emergency roadside assistance<\/strong> helps drivers get a jumpstart, tire change, fuel delivery, vehicle unlock service or tow when needed. USAA customers may still have access to lower rates for these services if they opt out of roadside assistance.<\/li>\n\n\n\n<li><strong>Commercial auto insurance<\/strong> protects business-owned and -operated vehicles.<\/li>\n\n\n\n<li><strong>Rental car reimbursement <\/strong>coverage helps pay for a rental vehicle while yours is in the shop.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"industry-ratings\">Industry ratings of USAA car insurance<\/h2>\n\n\n\n<p>Overall, USAA has a good reputation and earns many high ratings across the industry. While the insurer isn\u2019t ranked in J.D. Power\u2019s most recent auto insurance studies, its scores put USAA among the top five insurers in both studies. Its average customer complaint index through NAIC is higher than expected across the last three years, but the insurer also holds the highest possible AM Best financial strength rating.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Rating<\/strong><\/td><td><strong>USAA\u2019s score<\/strong><\/td><\/tr><tr><td>NAIC consumer complaint index<\/td><td>Moderately high.<\/td><\/tr><tr><td>CRASH Network report card<\/td><td>D+.<\/td><\/tr><tr><td>J.D. Power auto insurance shopping study<\/td><td><em>Unranked; 711 out of 1,000 points earned.<\/em><\/td><\/tr><tr><td>J.D. Power auto insurance claims study<\/td><td><em>Unranked, 726 out of 1,000 points earned.<\/em><\/td><\/tr><tr><td>AM Best<\/td><td>A++.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul class=\"wp-block-jerry-accordion\">\n<li class=\"font-circular flex cursor-pointer list-none flex-col items-start gap-1 border-b border-zinc-200 py-6 text-lg text-slate-500 md:flex-row md:gap-5 wp-block-jerry-accordion-item\" data-wp-interactive=\"accordion-item\" data-wp-init=\"callbacks.onInit\">\n  <!-- Accessory -->\n  \n  <div class=\"flex flex-1 flex-col text-gray-600\">\n    <div class=\"flex flex-row items-start justify-between gap-4\">\n      <!-- Title -->\n      <span class=\"accordion-q align-middle text-black font-medium\">\n        NAIC      <\/span>\n\n      <!-- Icon -->\n      <span class=\"accordion-i text-black font-medium mr-4 mt-1 shrink-0 align-middle transition iconify i--chevron-down\"><\/span>\n    <\/div>\n\n    <!-- Content -->\n    \n<div class=\"jerry-block-content accordion-a mt-5 hidden\">\n<p>In two of the last three years, USAA has earned an NAIC complaint index that\u2019s higher than expected for its size and market share.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Qualitative rating<\/th><th class=\"has-text-align-left\" data-align=\"left\">3-year consumer complaint index<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">High<\/td><td class=\"has-text-align-left\" data-align=\"left\">Above 1.5.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Moderately high<\/td><td class=\"has-text-align-left\" data-align=\"left\">1 to 1.5.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">About average<\/td><td class=\"has-text-align-left\" data-align=\"left\">Near 1.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Moderately low<\/td><td class=\"has-text-align-left\" data-align=\"left\">1 to 0.5.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Low<\/td><td class=\"has-text-align-left\" data-align=\"left\">0.5 to 0.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><em><em>The <\/em><a href=\"https:\/\/content.naic.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>NAIC<\/em><\/a><em> is the member group for state insurance commissioners in the United States. It makes recommendations, analyzes insurer financial filings, maintains reporting and more for insurance regulators.<\/em><\/em><\/p>\n<\/div>\n  <\/div>\n<\/li>\n\n\n\n<li class=\"font-circular flex cursor-pointer list-none flex-col items-start gap-1 border-b border-zinc-200 py-6 text-lg text-slate-500 md:flex-row md:gap-5 wp-block-jerry-accordion-item\" data-wp-interactive=\"accordion-item\" data-wp-init=\"callbacks.onInit\">\n  <!-- Accessory -->\n  \n  <div class=\"flex flex-1 flex-col text-gray-600\">\n    <div class=\"flex flex-row items-start justify-between gap-4\">\n      <!-- Title -->\n      <span class=\"accordion-q align-middle text-black font-medium\">\n        CRASH Network      <\/span>\n\n      <!-- Icon -->\n      <span class=\"accordion-i text-black font-medium mr-4 mt-1 shrink-0 align-middle transition iconify i--chevron-down\"><\/span>\n    <\/div>\n\n    <!-- Content -->\n    \n<div class=\"jerry-block-content accordion-a mt-5 hidden\">\n<p>CRASH Network, an automotive industry trade publication, gives USAA a D+ in its 2025 Insurer Report Card. The report card asks more than 1,000 collision repair professionals across the United States \u201chow well an insurer\u2019s claims handling policies, attitude and payment practices ensure quality repairs and customer service for motorists.\u201d&nbsp;<br>USAA was ranked No. 85<strong> <\/strong>out of the 97 insurers rated. None of the country\u2019s 10 largest insurers received a CRASH Network grade higher than C+.<\/p>\n\n\n<div class=\"infogram-embed\" data-id=\"1df9686d-86f6-4058-8e41-3dce20ff85e3\" data-type=\"interactive\" data-title=\"CRASH Ratings 2025\"><\/div><script>window.addEventListener('DOMContentLoaded',()=>{!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");})<\/script>\n\n\n<p><em>In 2025, the CRASH Network\u2019s survey received responses from 1,196 repair professionals. Insurers that received a grade from at least 35 respondents were included in the 2025 report card. Read more about the report card methodology on <\/em><a href=\"https:\/\/www.crashnetwork.com\/irc\/02moreinfo.php\" target=\"_blank\" rel=\"noopener\"><em>the CRASH Network\u2019s website<\/em><\/a><em>.<\/em><\/p>\n<\/div>\n  <\/div>\n<\/li>\n\n\n\n<li class=\"font-circular flex cursor-pointer list-none flex-col items-start gap-1 border-b border-zinc-200 py-6 text-lg text-slate-500 md:flex-row md:gap-5 wp-block-jerry-accordion-item\" data-wp-interactive=\"accordion-item\" data-wp-init=\"callbacks.onInit\">\n  <!-- Accessory -->\n  \n  <div class=\"flex flex-1 flex-col text-gray-600\">\n    <div class=\"flex flex-row items-start justify-between gap-4\">\n      <!-- Title -->\n      <span class=\"accordion-q align-middle text-black font-medium\">\n        J.D. Power      <\/span>\n\n      <!-- Icon -->\n      <span class=\"accordion-i text-black font-medium mr-4 mt-1 shrink-0 align-middle transition iconify i--chevron-down\"><\/span>\n    <\/div>\n\n    <!-- Content -->\n    \n<div class=\"jerry-block-content accordion-a mt-5 hidden\">\n<p>USAA did not meet J.D. Power\u2019s study award criteria and is therefore not ranked in its auto insurance studies, however, the insurer was scored for the studies and received top marks on both. In the <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2024-us-insurance-shopping-study\" target=\"_blank\" rel=\"noreferrer noopener\">2024 Insurance Shopping Study<\/a>, USAA earned 711 out of 1,000 points, the second-highest score. In the <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2024-us-auto-claims-satisfaction-study\" target=\"_blank\" rel=\"noreferrer noopener\">2024 Auto Claims Satisfaction Study<\/a>, USAA earned 726 out of 1,000 points, putting it in fifth place.<\/p>\n\n\n<div class=\"infogram-embed\" data-id=\"27829bb8-88cc-4c33-9535-2f27269e9a5b\" data-type=\"interactive\" data-title=\"J.D. Power Rankings\"><\/div><script>window.addEventListener('DOMContentLoaded',()=>{!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");})<\/script>\n\n\n<p><em>J.D. Power is a market research company that evaluates customer satisfaction and industry performance across multiple sectors.<\/em><\/p>\n<\/div>\n  <\/div>\n<\/li>\n\n\n\n<li class=\"font-circular flex cursor-pointer list-none flex-col items-start gap-1 border-b border-zinc-200 py-6 text-lg text-slate-500 md:flex-row md:gap-5 wp-block-jerry-accordion-item\" data-wp-interactive=\"accordion-item\" data-wp-init=\"callbacks.onInit\">\n  <!-- Accessory -->\n  \n  <div class=\"flex flex-1 flex-col text-gray-600\">\n    <div class=\"flex flex-row items-start justify-between gap-4\">\n      <!-- Title -->\n      <span class=\"accordion-q align-middle text-black font-medium\">\n        AM Best      <\/span>\n\n      <!-- Icon -->\n      <span class=\"accordion-i text-black font-medium mr-4 mt-1 shrink-0 align-middle transition iconify i--chevron-down\"><\/span>\n    <\/div>\n\n    <!-- Content -->\n    \n<div class=\"jerry-block-content accordion-a mt-5 hidden\">\n<p>USAA currently holds the highest possible financial strength rating from AM Best (A++). This indicates that the insurer has a very positive financial outlook and will likely remain solvent to pay out on any eligible claims for insured drivers in the future.<\/p>\n\n\n<div class=\"infogram-embed\" data-id=\"b36e2270-b29e-40e0-ac60-af935e32ea74\" data-type=\"interactive\" data-title=\"AM Best Ratings\"><\/div><script>window.addEventListener('DOMContentLoaded',()=>{!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");})<\/script>\n\n\n<p><a href=\"https:\/\/web.ambest.com\/home\" target=\"_blank\" rel=\"noreferrer noopener\"><em>AM Best<\/em><\/a><em> is a credit rating agency that specializes in insurers\u2019 ability to meet their financial obligations.<\/em><\/p>\n<\/div>\n  <\/div>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reviews\">USAA auto insurance customer reviews<\/h2>\n\n\n\n<p>Hundreds of Jerry customers who have used and reviewed<strong> <\/strong>USAA\u2019s auto insurance have rated the company well.<\/p>\n\n\n\n<div class=\"wp-block-jerry-carrier-reviews-survey-results\">\n  <div class=\"flex flex-col gap-4 md:gap-5 mb-4\">\n    <div class=\"flex flex-col gap-2\">\n      <!-- title -->\n      <div class=\"font-circular text-2xl font-medium\">\n              <\/div>\n\n      <!-- description -->\n      <div class=\"font-circular text-base\">\n              <\/div>\n    <\/div>\n\n    <!-- card -->\n    <div class=\"flex flex-col gap-5 rounded-2xl border border-zinc-300 md:flex-row\">\n      <!-- carrier image & average rating -->\n      <div class=\"flex flex-col items-center gap-6 md:gap-3 md:px-4 md:pb-7\">\n        <!-- carrier image -->\n        <div class=\"flex w-full items-center justify-center border-b border-zinc-300 p-3\">\n          <div class=\"flex aspect-[2\/1] w-[240px] items-center justify-center overflow-hidden md:aspect-[18\/7] md:w-[180px]\">\n                          <img decoding=\"async\"\n                class=\"max-h-full max-w-full\"\n                src=\"\/wp-content\/uploads\/2025\/05\/USAA-placeholder-300x169.png\"\n                alt=\"USAA\"\n              fetchpriority=\"low\" loading=\"lazy\"\/>\n                      <\/div>\n        <\/div>\n\n        <!-- average rating -->\n        <div class=\"flex flex-col gap-3 items-center\">\n          <div class=\"font-body text-8xl font-semibold leading-[90px] md:text-7xl\">\n            4.0          <\/div>\n\n          <div class=\"flex space-x-1 space-x-2\"><span class=\"iconify i--star text-base text-primary\"><\/span><span class=\"iconify i--star text-base text-primary\"><\/span><span class=\"iconify i--star text-base text-primary\"><\/span><span class=\"iconify i--star text-base text-primary\"><\/span><div class=\"relative inline-block leading-[0]\">\n  <span class=\"iconify i--star text-base text-gray-400\"><\/span>\n  <span class=\"iconify i--star text-base text-primary absolute inset-0\" style=\"clip-path: inset(0 96.36803874092% 0 0);\"><\/span>\n<\/div><\/div>\n          <div class=\"font-body text-base text-gray-600\">\n            413 Reviews\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <!-- ratings -->\n      <div class=\"flex flex-1 flex-col items-center gap-5 px-8 pb-14 md:items-start md:pb-6 md:pl-0 md:pt-8\">\n        <!-- ratings title -->\n        <div class=\"font-circular hidden text-2xl font-medium text-gray-900 md:block\">\n          USAA Reviews        <\/div>\n\n        <!-- ratings bars -->\n        <div class=\"flex w-full flex-col gap-3.5\">\n                                  <div class=\"font-body flex flex-row items-center gap-2.5 text-base text-gray-600 md:gap-3.5\">\n              <div class=\"w-14\">\n                5 Stars              <\/div>\n              <div class=\"relative h-3 flex-1 shrink overflow-hidden rounded-full bg-slate-100\">\n                <div class=\"bg-primary absolute h-full rounded-full\" style=\"width: 49.394673123487%\"><\/div>\n              <\/div>\n              <div class=\"w-10\">\n                49%\n              <\/div>\n            <\/div>\n                                  <div class=\"font-body flex flex-row items-center gap-2.5 text-base text-gray-600 md:gap-3.5\">\n              <div class=\"w-14\">\n                4 Stars              <\/div>\n              <div class=\"relative h-3 flex-1 shrink overflow-hidden rounded-full bg-slate-100\">\n                <div class=\"bg-primary absolute h-full rounded-full\" style=\"width: 22.518159806295%\"><\/div>\n              <\/div>\n              <div class=\"w-10\">\n                23%\n              <\/div>\n            <\/div>\n                                  <div class=\"font-body flex flex-row items-center gap-2.5 text-base text-gray-600 md:gap-3.5\">\n              <div class=\"w-14\">\n                3 Stars              <\/div>\n              <div class=\"relative h-3 flex-1 shrink overflow-hidden rounded-full bg-slate-100\">\n                <div class=\"bg-primary absolute h-full rounded-full\" style=\"width: 16.707021791768%\"><\/div>\n              <\/div>\n              <div class=\"w-10\">\n                17%\n              <\/div>\n            <\/div>\n                                  <div class=\"font-body flex flex-row items-center gap-2.5 text-base text-gray-600 md:gap-3.5\">\n              <div class=\"w-14\">\n                2 Stars              <\/div>\n              <div class=\"relative h-3 flex-1 shrink overflow-hidden rounded-full bg-slate-100\">\n                <div class=\"bg-primary absolute h-full rounded-full\" style=\"width: 5.0847457627119%\"><\/div>\n              <\/div>\n              <div class=\"w-10\">\n                5%\n              <\/div>\n            <\/div>\n                                  <div class=\"font-body flex flex-row items-center gap-2.5 text-base text-gray-600 md:gap-3.5\">\n              <div class=\"w-14\">\n                1 Star              <\/div>\n              <div class=\"relative h-3 flex-1 shrink overflow-hidden rounded-full bg-slate-100\">\n                <div class=\"bg-primary absolute h-full rounded-full\" style=\"width: 6.2953995157385%\"><\/div>\n              <\/div>\n              <div class=\"w-10\">\n                6%\n              <\/div>\n            <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- footer description -->\n    <div class=\"font-circular text-base text-slate-500 pb-4\">\n          <\/div>\n  <\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"contact\">How to contact USAA<\/h2>\n\n\n\n<p>Members can manage their policies and communicate with representatives or claims agents online, over the phone or via the mobile app.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Get a quote: <\/strong>Quotes are available online or over the phone by calling 800-531-8722.<\/li>\n\n\n\n<li><strong>Customer service:<\/strong> Customers can reach representatives at 800-531-8722, Monday through Friday from 6:00 a.m. to 10:00 p.m. CT and Saturday from 8:00 a.m. to 8:00 p.m. Policyholders can use USAA\u2019s live chat and messaging features online or through the mobile app, though availability may vary by department and service need.&nbsp;<\/li>\n\n\n\n<li><strong>File a claim:<\/strong> Policyholders can file and manage claims through the USAA mobile app, over the phone or on the USAA website.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Methodology<\/h2>\n\n\n\n<p>We looked at over 400,000 actual policies quotes from real Jerry customers during 2024 across 24 different insurance companies. The pricing data included both those with clean driving records as well as those with a violation.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How we rate car insurance companies<\/h3>\n\n\n\n<p>Jerry\u2019s team of car insurance expert writers and editors analyze real customer ratings and industry reports to get a holistic view of an insurer\u2019s performance. Our rubric emphasizes the shopping and claims experiences, customer complaints and reviews, repair shops\u2019 evaluations of insurers, policy and quote pricing, and state availability.<\/p>\n\n\n\n<p>We regularly reassess insurers\u2019 star ratings and fact-check these reviews to ensure they\u2019re accurate and up-to-date.<br>These individual factors roll up into one weighting system as follows:<br>20% Financial strength.<br>20% Complaints.<br>20% Industry ratings.<br>20% Customer ratings.<br>20% Cost and discounts.<\/p>\n\n\n<div class=\"infogram-embed\" data-id=\"d90dc561-6db9-4e6c-830b-45df4dfa0d8c\" data-type=\"interactive\" data-title=\"Methodology\"><\/div><script>window.addEventListener('DOMContentLoaded',()=>{!function(e,n,i,s){var d=\"InfogramEmbeds\";var o=e.getElementsByTagName(n)[0];if(window[d]&&window[d].initialized)window[d].process&&window[d].process();else if(!e.getElementById(i)){var r=e.createElement(n);r.async=1,r.id=i,r.src=s,o.parentNode.insertBefore(r,o)}}(document,\"script\",\"infogram-async\",\"https:\/\/e.infogram.com\/js\/dist\/embed-loader-min.js\");})<\/script>\n\n\n\n<div class=\"wp-block-jerry-meet-experts\" data-wp-interactive=\"jerry\/meet-experts\" data-wp-context=\"{&quot;modalVisible&quot;:false}\">\n  <div class=\"font-circular text-2xl font-extrabold text-slate-900\">Expert-driven. Built for you.<\/div>\n\n  <div class=\"my-3\">\n    <div class=\"flex justify-between items-center py-3 border-b border-neutral-200 cursor-pointer font-semibold text-gray-900\" data-wp-on-async--click=\"actions.toggleModal\">\n  <button class=\"text-left text-base\" type=\"button\">\n    Why you can count on Jerry&#8217;s articles  <\/button>\n\n  <div class=\"transition data-[visible=true]:md:rotate-180 text-xs iconify i--chevron-down text-gray-500\" data-wp-bind--data-visible=\"context.modalVisible\"><\/div>\n<\/div>\n<div class=\"modal-backdrop fixed bottom-0 left-0 right-0 top-0 z-50 overflow-hidden overscroll-contain bg-black\/70 font-body transition-transform delay-100 duration-0 md:relative md:z-auto [&amp;:not([data-visible=true])]:translate-y-full [&amp;:not([data-visible=true])]:bg-black\/0 [&amp;:not([data-visible=true])]:md:hidden\" data-wp-init=\"callbacks.onModalInit\" data-wp-on-async--click=\"actions.hideModal\" data-wp-bind--data-visible=\"context.modalVisible\">\n  <div class=\"modal-view fixed bottom-0 left-0 right-0 flex max-h-[75%] w-full flex-col rounded-t-3xl bg-white pb-7 pl-7 pt-3.5 transition md:relative md:rounded-none md:pl-0 md:transition-none [&amp;:not([data-visible=true])]:translate-y-full [&amp;:not([data-visible=true])]:md:hidden\" data-wp-bind--data-visible=\"context.modalVisible\">\n    <div class=\"modal-header md:hidden flex justify-between items-center pb-1 mb-1 border-b border-zinc-200\">\n      <div class=\"modal-title text-base font-semibold\">Summary<\/div>\n\n      <div\n        class=\"modal-close-btn wp-block-group w-11 h-11 mr-2.5 content-center text-center\"\n        data-wp-on-async--click=\"actions.hideModal\"\n      >\n        <div class=\"iconify i--close text-gray-500 cursor-pointer\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"modal-body pr-7 overflow-y-auto\"><div class=\"wp-block-template-part\"><div class=\"flex flex-row items-center gap-2.5 rounded-lg bg-gray-pink px-4 py-5\">\n  <span class=\"iconify mt-0.5 shrink-0 self-start text-xs text-primary i--shield-check\"><\/span>\n\n  <div>\n    <div class=\"font-body text-xs font-bold text-primary\">Our goal is clear, trustworthy information.<\/div>\n    <div class=\"mt-1 font-body text-xs text-gray-600\">\n      Our content is created, edited and fact checked by a team of licensed insurance agents, automotive pros and\n      experienced journalists who know the industry inside and out. Facts are thoroughly researched, verified and kept\n      current, and our editorial team is separate from our business partners, so our opinions &#038; tips are unbiased. All\n      insights drawn from Jerry\u2019s proprietary, aggregated customer auto insurance quotes data provide unique, real-world\n      guidance.\n    <\/div>\n  <\/div>\n<\/div>\n<\/div><\/div>\n  <\/div>\n<\/div>\n  <\/div>\n\n  <div class=\"text-base font-semibold text-gray-900\">Our experts<\/div>\n\n  <div class=\"my-8 flex flex-col gap-8 items-center justify-center\">\n          <div\n        class=\"meet-experts-item group relative flex h-auto w-full flex-none flex-col justify-between overflow-hidden rounded-3xl py-9 text-sm shadow-variant-card\"\n        data-expand=\"false\"\n        data-wp-init=\"callbacks.onItemInit\"\n      >\n        <div class=\"grid h-full w-full grid-cols-1 overflow-hidden px-8 md:grid-cols-4\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"\/wp-content\/uploads\/2025\/01\/Stephanie-Colestock.png\" class=\"size-16 rounded-full md:size-32 col-span-1 md:ml-4\" alt=\"meet-experts-thumbnail\" srcset=\"\/wp-content\/uploads\/2025\/01\/Stephanie-Colestock.png 250w, \/wp-content\/uploads\/2025\/01\/Stephanie-Colestock-150x150.png 150w, \/wp-content\/uploads\/2025\/01\/Stephanie-Colestock-56x56.png 56w, \/wp-content\/uploads\/2025\/01\/Stephanie-Colestock-120x120.png 120w\" sizes=\"auto, (max-width: 346px) 260px, (max-width: 576px) 432px, (max-width: 720px) 540px, (min-width: 720px) 250px, 100vw\" fetchpriority=\"low\"\/>\n          <div class=\"col-span-3\">\n            <div class=\"my-4 flex-1 content-center font-circular text-lg font-medium text-slate-900 md:mt-0\">\n              Stephanie Colestock            <\/div>\n\n            \n            <div class=\"text-slate-500 mt-2 leading-6\">\n              <p>Stephanie Colestock is a professional writer, CFEI&reg;, and licensed insurance agent specializing in personal finance. With over 14 years of experience, she crafts insightful and accessible content on a wide range of financial topics, including insurance, loans, credit\/debt, investing, retirement planning, and banking.<\/p>\n<p>Her bylines appear in top-tier publications such as TIME, Fortune, MSN, Business Insider, USA Today, Money, Fox Business, and CBS. Stephanie&#8217;s deep understanding of complex financial concepts and her ability to communicate them clearly have made her a trusted voice in the industry.<\/p>\n<p>When she&rsquo;s not writing, Stephanie enjoys SCUBA diving, reading a good book, and traveling the world with her family.<\/p>            <\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"absolute hidden group-data-[expand=true]:flex bottom-0 w-full h-24 bg-gradient-to-t from-white from-30% to-transparent to-100% items-end justify-center\">\n          <div\n            class=\"flex cursor-pointer flex-row items-center gap-2 my-4 font-circular text-primary\"\n            data-wp-on-async--click=\"actions.onItemExpandClick\"\n          >\n            <span class=\"text-sm\">See more<\/span>\n            <span class=\"iconify i--chevron-down text-xs\"><\/span>\n          <\/div>\n        <\/div>\n      <\/div>\n          <div\n        class=\"meet-experts-item group relative flex h-auto w-full flex-none flex-col justify-between overflow-hidden rounded-3xl py-9 text-sm shadow-variant-card\"\n        data-expand=\"false\"\n        data-wp-init=\"callbacks.onItemInit\"\n      >\n        <div class=\"grid h-full w-full grid-cols-1 overflow-hidden px-8 md:grid-cols-4\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"\/wp-content\/uploads\/2024\/12\/Annie-Millerbernd.png\" class=\"size-16 rounded-full md:size-32 col-span-1 md:ml-4\" alt=\"meet-experts-thumbnail\" srcset=\"\/wp-content\/uploads\/2024\/12\/Annie-Millerbernd.png 250w, \/wp-content\/uploads\/2024\/12\/Annie-Millerbernd-150x150.png 150w, \/wp-content\/uploads\/2024\/12\/Annie-Millerbernd-56x56.png 56w, \/wp-content\/uploads\/2024\/12\/Annie-Millerbernd-120x120.png 120w\" sizes=\"auto, (max-width: 346px) 260px, (max-width: 576px) 432px, (max-width: 720px) 540px, (min-width: 720px) 250px, 100vw\" fetchpriority=\"low\"\/>\n          <div class=\"col-span-3\">\n            <div class=\"my-4 flex-1 content-center font-circular text-lg font-medium text-slate-900 md:mt-0\">\n              Annie Millerbernd            <\/div>\n\n            \n            <div class=\"text-slate-500 mt-2 leading-6\">\n              <p>Annie is a writer and editor at Jerry with more than a decade of experience writing and editing digital content. Before joining Jerry, she was an assistant assigning editor at NerdWallet. Her past work has appeared in the Associated Press, USA Today and The Washington Post. Her work has been cited by <a href=\"https:\/\/scholarlycommons.law.northwestern.edu\/cgi\/viewcontent.cgi?article=1455&amp;context=nulr\" target=\"_blank\" rel=\"noopener\">Northwestern University<\/a> and <a href=\"https:\/\/www.hks.harvard.edu\/sites\/default\/files\/centers\/mrcbg\/214_AWP_final_2.pdf\" target=\"_blank\" rel=\"noopener\">Harvard Kennedy School<\/a>. Annie served as a spokesperson for NerdWallet during her time at NerdWallet and has been featured in New York Magazine, MarketWatch and on local television and radio stations.<\/p>\n<p>Previously, she worked at USAA and newspapers in Minnesota, North Dakota, California and Texas. She has a bachelor&rsquo;s degree in journalism from the University of Minnesota.<\/p>            <\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"absolute hidden group-data-[expand=true]:flex bottom-0 w-full h-24 bg-gradient-to-t from-white from-30% to-transparent to-100% items-end justify-center\">\n          <div\n            class=\"flex cursor-pointer flex-row items-center gap-2 my-4 font-circular text-primary\"\n            data-wp-on-async--click=\"actions.onItemExpandClick\"\n          >\n            <span class=\"text-sm\">See more<\/span>\n            <span class=\"iconify i--chevron-down text-xs\"><\/span>\n          <\/div>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>USAA sells auto insurance and other financial services to eligible military members and their families. Though eligibility is limited, USAA\u2019s coverage options and features are wide ranging.&nbsp;&nbsp; Pros and Cons Pros:&nbsp; Cons: USAA car insurance review Jerry did not give USAA a star rating due to a lack of available data. Each year, Jerry revises [&hellip;]<\/p>\n","protected":false},"author":87,"featured_media":60176,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jerry_authors":"[{\"id\":\"372\",\"type\":\"main-author\"},{\"id\":\"370\",\"type\":\"editor\"}]","jerry_author_ids":[372],"jerry_idx_page_label":"","jerry_meta_desc":"USAA offers auto insurance and other financial products to military members and their families, with many policy coverage and customization options. Read our USAA car insurance review to learn more about this company and compare quotes from other insurers.","jerry_related_posts":"[24099,32948,58804,20792,9528]","jerry_summary":"","inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[645],"tags":[31,664],"class_list":["post-60174","reviews","type-reviews","status-publish","has-post-thumbnail","hentry","category-car-insurance","tag-car-insurance","tag-review"],"_links":{"self":[{"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/reviews\/60174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/reviews"}],"about":[{"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/types\/reviews"}],"author":[{"embeddable":true,"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/users\/87"}],"replies":[{"embeddable":true,"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/comments?post=60174"}],"version-history":[{"count":2,"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/reviews\/60174\/revisions"}],"predecessor-version":[{"id":60233,"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/reviews\/60174\/revisions\/60233"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/media\/60176"}],"wp:attachment":[{"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/media?parent=60174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/categories?post=60174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jerry.ai\/wp-json\/wp\/v2\/tags?post=60174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}